Skip to content

Which emails we send

Last updated October 17, 2026

Account and security emails always arrive. Emails about new routes and app updates only come if you said yes, at most once a month. Switch them on or off in My Account under Emails.

In this article
  1. Always
  2. Only with your yes
  3. Change it

Always

Emails you need for your account: the activation link, a welcome mail, password resets, sign-in codes and alerts about your account. You cannot switch those off.

Only with your yes

An occasional email about new routes and app updates. It comes only if you ticked the box when you joined or switched it on later, and at most once a month.

Change it

  1. On the website, open your profile and go to My Account, then Emails.
  2. Switch Email about new routes and app updates on or off.
  3. Pick your Email language.

Every newsletter has an unsubscribe link at the bottom. Click it, confirm, done, no sign-in needed. Mail apps like Gmail also show their own unsubscribe button.

We do not put tracking pixels in our emails.

Still stuck?

Tell us what you were trying to do. We read every message and answer as soon as we can.

The feedback form asks you to sign in. Email works without an account.

Send feedback [email protected]